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  1. Metro Express Car Wash Help Center
  2. Frequently Asked Questions

Frequently Asked Questions

Find out more information about tunnel safety, your membership, vehicle qualification, and more.

Vehicle Qualification

  • What types of vehicles are ineligible for washing?
  • Is it possible to wash a Dually?
  • What are the height restrictions for your wash locations?

The Wash Experience

  • What gift options do you offer?
  • What payment methods are accepted for the car wash?
  • Can you explain your clean car guarantee?
  • What interior services are available at the Overland location?
  • Are your car washes touchless?
  • Where are your locations, and can I use them all?
See all 10 articles

Tunnel Safety

  • The Fine Print
  • Is the tunnel safe for my windshield?
  • Will the wash process scratch my vehicle?

Membership Information

  • I signed up at the Appleway Location, how do I manage my membership?
  • How do I manage my account?
  • How can I pause my plan?
  • How can I obtain a new Fast Pass sticker?
  • When does my membership renew?
  • Why didn't my membership renew?
See all 13 articles
Metro Express Car Wash Help Center
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